OptiFlow Refund and Return Policy
Overview
Our refund policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Since OptiFlow is a downloadable software product, it is exempt from being returned once downloaded and used. However, if you experience technical issues or have concerns, please contact us for support. We aim to resolve any issues you may encounter.
Refunds
To be eligible for a refund, you must not have activated or used the software. If the software has been downloaded but not activated, you may request a refund within the 30-day window by providing proof of purchase.
Once we receive your refund request, we will review it and notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Double-check your bank account or payment method.
- Contact your credit card company or payment processor, as it may take some time for the refund to be officially posted.
- If you’ve completed these steps and still haven’t received your refund, contact us at contact@tds360.com or via our https://www.tds360.com/contact/.
Sale Items
Only regular-priced items may be refunded. Sale or discounted items are non-refundable.
Exchanges
We only replace software licenses if the product is defective or does not function as intended. If you need a replacement due to a technical issue, please email us at support@tds360.com or via our website: https://www.tds360.com/support/.
Gifts
If the software was marked as a gift when purchased, the refund will be issued to the original purchaser.
Need Help?
If you have any questions related to refunds or returns, please contact us at support@tds360.com or via our website: https://www.tds360.com/support/.